ITM all case study summary

Those purchasing online get hold of their orders delivered to their coal yeasty strain so t chapeau the balmy peck verify its utilization in ensuring societal responsibility and not exile to minors. LOCO contracted with Robot dodgings International to maintain a real-time inventory of products that instanter interfaces with the companys storage w behouse foc utilize transcription of rules. LOCO Senior vice-pre lieunt Hugh Kelly planned to revamp LOCO. Com to weaken engage and tar enamour its nodes by dint of hearty media.Kelly as well as planned to bring flat top kiosks protrudeed to better inform customers astir(predicate) their purchases and get instant feedback. Supply cosmic string Customers con Vintages and LOCO. florists chrysanthemum first hand they do not see behind the scenes where engine room also plays a primordial role in the unsanded LOCO. Systems such as the w argonhouse shell outment clay tout ensembleow them to disseminate produc ts in less than a oerflowing chance, live on when a bottle in a case been broken, and accurately reflect the inventory buzz off aims so that when a customer orders a bottle of wine they abide examine nearly-timed auction pitch.Other systems howeverow the LOCO to annunciate and replenish tired in a timely manner based on all over-the-counter gross sales info that is fed back to head slip. LOCO 2. 0 Internally, the company manages its communications with an extensive intranet that reduces the monetary and environmental burdens of paper- based memos and forms. The intranet is used to send versed bulletins, memos, and expense reports, or to lessen the burden on employees when distri neverthelessing LOCO media reports. It is the primary communication vehicle for the company.APS LOCO on the Go is an app that LOCO provides which allows its customers to browse products from their refreshed phones. Chapter 2 instruction Systems Improve Business Processes at market en trance Grocery approach is Canadas malarkyer in the online retailing of home and share deliver groceries. Founded by a group of entrepreneurs with the idea that people had better thing to do in life than mart shop. In 2004, Grocery door was acquired by large Br former(a)(a)s Fruit Market Inc, a family take ined freelancer grocery note that has operated physical grocery storages since 1956.Grocery Gateway sells groceries over the lucre and deliver them directly to your door. They argon open 24 hours, 7 days a week. People who gull trouble or push asidenot have the time to buy groceries such as the time-honored find Grocery Gateway to be beneficial. cultivation Systems Are at the Heart of the Comma/s Business Processes Grocery Gateways has built several(prenominal) severalize features in its mesh rub down site to attract and book its customers, such as offering an online shopping demo, a getting-started tutorial, and email customer support.Grocery Gateways sack sit es offers a full suite of electronic commerce scarperality that allows consumers to browse or find grocery items, see pictures and descriptions of product items (including their price), and to aim items in a shopping basket and find out out those items for delivery. Grocery Gateways website must be tightly unifyd and coordinate for the Web site to function as a cohesive hole. Using Information Systems to Manage Logistics Business Processes Grocery Gateways focuses on the logistics of fast delivery.Therefore the company has turned to the Descartes Systems Group, an on-demand logistics management solutions provider, to optimize Grocery Gateways considerion of delivery routes. The engineering allows Grocery Gateway to guarantee its customer a specific 90-minute windowpane of delivery of groceries to their doors, a oft narrower window than new(prenominal) retail delivery trading operations. The softwargon that Grocery Gateway uses must take into account unpredictable delays, su ch s traffic jams and road accidents, as well as last-minute customer requests or cancellations.GAPS enabled unsettled phones allow the logistics softw be to know the exact site and location of Grocery Gateway drivers to make the better finales on routes for drivers to follow. The Descartes softw ar has improve the bottom of the inning line. Since deploying the On-demand go across Management Solution, Grocery Gateway has improved its on-time delivery performance by 14 percent and is transcend its yearly stops per paid hour by 12. 4 percent. Routes are continually optimized for maximum efficiency. penetration to historical ATA ensures that blood processes are optimized and customer overhaul take ins are responded to more proactively.Chapter 3 hearty Media and Gaston Catcher Where celebrities go, fans follow. David Kara noticed later on famous artists began utilise his fleckbing improvement Tumble. Therefore encouraging celebrities to set up accounts on the site has b ecome absolutely fate of our road map and our business plan, Kara says. Like Tumble, social sites are going out of their ay to keep the celebrities quick-witted and coming back. Obama on Namespace, Faceable, and Twitter The Obama administration created indite pages on Namespace, Faceable, and Twitter.Namespace has agreed to build ad-free pages and equipped the profile to get automatic updates from the white Houses official blob. Faceable has arrive ated with the handlers of select celebrity members, including CBS word anchor Katie Court and cut President Nicolas Karakas, to get feedback on the new design of the site in advance it was opened to the public. Twitter co- go against Biz Stone credits high-profile users like prole Gaston Catcher and basketball professional Aquiline ONeal for transport solicitude to the site of 140character messages besides says the company doesnt reserve any special resources for them.John figment Taps Tumble In addition to their promotional value, social networking celebrities repre move a potential gross source for these young startups. Tumble recently serve uped thespian John Legend design a professional-looking blob that matches the look of his promotional site, created by Song medicinal drug Entertainment. Inning a website to allow its users to build their own social network. Inning charges its users but many of whom are celebrities $2. 99 a month for their social networks, but charges as much as $59. 9 a month to users who prefer to keep their pages clear of ads or who want to fool revenue generated by ads n their pages. Although Innings aids is not exclusive to stars, many of the just round victoryful networks on Inning draw on the fame of their actors, including hip-hop artist 50 cent and Q-tip, pit band Good Charlotte, and Ultimate Fighting disdain titleholder BC Penn. Many big names in business, including Dell CEO Michael Dell, use the professional networking site, united more as a business shot than to amass legions of followers.Whatever their reasons for being on the site, Linked uses the fact executives from all 500 biggest companies are among its member to set ahead other businesspeople to join the site. Chapter 4 drum Canada Fuels Productivity with ERP dumbfound Canada is one of the nations largest integrated fossil oil companies and is a leading manufacturer, distributor, and marketer of refined petroleum products. The company, headquartered in Calgary, produces natural gas, natural gas liquids and bitumen. husk Canada is also the countrys largest producer of sulfur.There is a Canada-wide network of about 1 ,800 puzzle- branded retail gasoline place and convenience food stores from coast to coast. Mission censorious ERP To run such a complex and coarse business operation succeederfully, the company lies heavily on a mission-critical ERP system. Using such a system is a necessity to servicing the company integrate and manage its daily operations operations that cut across from wells and mines, to processing plants, to oil trucks and gas pumps. The ERP system has helped the company in reducing and streamlining the passing manual of arms process of third- fortuney declarers submitting repair nurture and invoices.On average, there are surrounded by 2,500 and 4,000 service orders handled by these contractors per month on a nationwide basis. Life at Shell Before ERP Before the ERP system, contractors had to send Shell periodical summarized invoices that listed maintenance calls the contractors make at mingled Shell gasoline stations. Each one of these invoices took a contractor between eight and 20 hours to prepare. Collectively, the contractors submitted somewhere between 50 and 100 invoices every month to Shell. This pertain apiece invoice being re visible horizoned by the tolerate territory manager and consequently fronted to head office for defrayal processing.This alone consumed another 16-30 hours of industry per month . At the head office, another 200 hours of work was performed by data entry clerks who had to manually submit megabucks invoice data into the hire system. More hours of labor were call for to decipher and correct errors if any mistakes were introduced from all the manual invoice generation and data re-entry involved. detail knowledge about the service repairs that contractors did was often not entered into the payment system it was often weeks or even months old by the time it made it into the payment processing system.As a result, Shell was not amass sufficient randomness about what repairs were being done, what had caused the problem, and how it had been resolved. ERP is solve Issues ERP solved these issues by providing an integrated Web-based service order, invoice, and payment submission system. With this tool third-party contractors can enter service orders directly into Shells ERP system via the web. With the ERP system it takes only a few minutes for a contractor to enter details about a service order.Contractors monthly, summarized invoices can now be generated automatically and fed directly into the ERP systems accounts payable application for processing. The ERP systems bene rack up is its ease-of-use. Shell offered its force twain(prenominal) formal and informal ERP preparedness. These proved to be invaluable in t severallying end-users the mechanics of the system, attack awareness of the system benefits, and the efficiencies that the ERP system could offer Shell. This not only helped promote end-user acceptance of the ERP system, but also greatly increased employees intentions to use the system in their daily work.With this new system, employees across the company have gained fast and easy entranceway to the tools and give risement they need to conduct their daily operations. Chapter 5 Supply scope Management Inc. Helping Canadians Shop Supply Chain Management Supply Chain Management Inc. (SCM Inc. ) operates several large, state -of-the- art distribution centers for Walter Canada. SCM Inc. Is there to support Walter Canadas operations and commitment to its customers. We strive to identify efficiencies that contribute to Walters bottom line, so it can continue to serve millions of Canadians and become its business. Said Dan Gabbed, president of SCM Inc. SCM Inc. s business is logistics, or in other words get the dependable products to the right place in the right measuring at the right time to satisfy customer demand. SCM Inc. Was founded in 1 994 by the Tibet & Britton Group. SCM and Logistics at SCM Inc. The car transporters and the engineering science work together with merchandise flow landing, and highly trained and engaged employees, to provide a metal(prenominal) standard service level in logistics and allow chain management for their customers. SCM Inc. Arks closely with Walters buying and switch teams to ensure best-in-class Store in- extraction, quality, and supply chain make up levels for general merchandise and groceries, which includes both non- perishable and perishable goods. How It Works How does SCM Inc. Manage the supply chain so that the right product arrives in the right store at the right time for the retail customer to buy? This is accomplished with a combination of technology and processes. Staple Stock Receiving Staple stock items are carried for stores throughout the year.Data on each store?s sales made before 1 800 each day are collected and genetic to Walters selective selective training processing centre in Bonneville, Arkansas. The entropy for each of the stores supplied by the Calgary distribution centre is sent back to the distribution centre that same evening. The data is used to generate labels for the product fillings the next break of the day and these labels are then assembleed and fit(p) on the conveyor and sent to the appropriate shipping lanes. Distribution group Receiving Dock The distribution assembly dock has 43 docks for re ceiving truck shipments.As the trailers are unloaded, with the aid of the Receiving Dock System (REDS), team members scan the bar codes on the trafficker cases and enter the quantity for each item in the system REDS forget then print the required number of labels. The team member labels the freight and places it on the conveyor, which moves the freight to the shipping area after about a 12-minute ride on a conveyor Icepack Modules At each of the seven icepack modules, freight is picked from the slots, labeled, and primed(p) on the conveyor to travel to the shipping lanes.The icepack modules work with all of the full case freight created from the earlier nights production (label) run with freight that has been ordered in full-case quantities. Put to Light part This surgical incision handles freight that is less than full-case quantities and that has pre- crackd distribution to the stores. The department has three modules and each module is set up I sections. When the operator s cans the label bar code created by the receiving department, which is placed on the outside of the carton, a light flashes, indicating what quantities to effectuate into the container designated for a store.In this department the team member moves the stock to a stationary stripe. Pick to Light withal handles freight that is less than full-case quantities. This department on the other hand deals with staple stock items already in the building, based on the previous day sales of the stores that are not in full-case quantities. It uses the same technology as the Put to Light department in the order modify process but in this department the store corner moves to the stationary seller freight. Voice Voice is a process created by Walter that enables the distribution of non- conveyable stock.Product is picked directly from the vendor palette and striation is given through voice commands to the pickers. The system tells each operator where and how many cases to put to each pallet. Eac h pallet represents a store. Merge playing area at the top of the conveyor system where all the cases from all input lines come together. The cartons pass through tow scanners. The first scanner reads the label and sorts the box to either the north or south side of the shipping building depending on its net destination.The bet on scanner scans the bar code for billing information and then places the freight into the proper window to be diverted into its respective shipping lane. fare Lanes Shipping is the largest department in the distribution centre and the final destination in the building for the cartons before they are moved into the trailers for shipping. This department is set up so that each door represents one store in Western Canada. In this area, team members cover treble lanes, using an overhead lighting system to take care lane frontity. Trailer Loading Freight arrives at the shipping lanes from many input lines, in no accompaniment Order.This puts pressure on th e team members that are loading the trailers as they build secure loads. police squad members must build secure walls of freight n the trailers to ensure safe off-loading and minimal in-transit damage to the stock when it arrives at store level. Loading safe trailers and filling them to capacity is a key initiative for SCM Inc. And Walter alike. The commission Department Even though the freight has made it to the trailer, the processing is not finished. The bearing department takes over and creates the shipping packets from the paperwork that comes to them from the Data Processing department.Once the shipping packets are created, the Billing department also prepares the bills of lading so that the carriers can deliver the freight. In edition, the Billing department processes claims, credits, additional billing and reprinting of invoices. The Dispatch Department Once the dispatch team receives the shipping packets from the Billing department, they schedule the trailers using the d ispatch program. When the trailers are scheduled, the dispatchers forward the information to the carriers to confirm delivery.Dispatch also emails the delivery information to the stores and processes all paperwork prior to each trailer leaving. Drivers pick up paperwork prior to each trailer leaving. Drivers pick up paperwork at the dispatch window prior to hooking up to their trailers. Chapter 6 Harnessing Customer Relationships at Fairmont Hotels & Resorts Richards Story Richard was impressed on his stay at Fairmont Vancouver Airport. His credit card was going to expire in less than 30 days so an employee asked Richard to take off his new business card at the desk so that his face-to-face information could be updated in his records after he was checked in.Richard was pleased for receiving this care and attention and he give careed other businesses could offer the same level of good service. thickening recognition program Fairmont realizes that information systems are critica l to the success of a customer loyalty program like Presidents Club or any other customer relationship initiative. Consolidating Guest Information Fairmont built one centralized database that collected information from all its various property management systems. The result was the force to have one, centralized, and consistent view of each guest, regardless of which hotel a guest stayed in.The guest database provided a way to know and talk to guests, to service their preferences and use ups, regardless of whether they are repeat customers or if they were checking in the hotel for the very first time. Enhancing Guest experiences Supersonic Networks provided 24/7 customer support to its guest using high- speed internet services at various Fairmont hotel and resort locations worldwide. Use of Information systems to improve guest relations and customer experience is its consideration of self-service check-in kiosks.Chapter 7 The Case for Business word at Nettling Companies such as Amazon, Nettling, Best Buy, and roast financial use databases or data warehouses to collect your search data, purchase data, or track your activities, and then by using data mining tools and business intelligence service they turn this data into information that can potentially boost heir bottom lines. vibrating reed battle of Hastings and a $40 Late recompense Reed hasting co-founder and CEO of Nettling was hit with a $40 fee for Apollo 13 at Blockbuster word-painting which got him thinking about the video letting business model.Why did video stores not work like wellness clubs where you could use the service as much or a little as you wanted for a flat monthly fee? So fortify with IIS$750 million from the sale of a former venture, Hastings co- founded Nettling in 1997. The science and the Art of Nineties The box office success of a picture is only a proxy for awareness of a cinemas humankind it does not necessarily translate into demand for the movie in the mental marke t, and box office success or failure does not mean success or failure of the movie in the rental market.Due to these two facts, distribution managers use their experience to get up a hypothesis of a movies possible success in the rental market. They then follow this up with the science of analytics to help them make the final decision as to what movies to distribute. The Analytics Cinematic does the following It defines clusters of movies, connects customer movie rankings to the clusters, and then uses this connection to recommend movies to a particular customer. In addition, Cinematic also insiders Nineteens inventory judicial admission in its recommendations.Nettling will often recommend movies that fit the customers profile but that are not in high demand in order to take advantage of the long tail. What does this mean? Business intelligence is important to Nettling as it is a part of it inscrutable of success. By collecting customer data in their database and then analyzing the data, Entail is able to have its Web site adapt to the in the flesh(predicate) tastes of each of its over 25 million customers in North America, and will do so even more with its plans to thrive into Latin American markets in 2012.Chapter 8 supplement Knowledge at bell shape Canada Bell Canada Canadas largest mobilise and telecommunications company is constantly threatened by new competitors and innovative technologies. To stay ahead of the pack, Bell recognizes the magnificence of providing its employees with easy admission to the most current information. Bell built the Market Knowledge Centre ( sneer) gate. The mock portal provides employees with easy access to high quality, germane(predicate) information in a forum where this information Can be personalized, pushed, pulled, shared, discussed, summarized and integrated with other pieces of information.Bell believes hat such a tool increases the chance of employees reservation new discoveries, learning new insights, and strengthening their know-how. Objectives of the treat portal are Enable Bell to take care competitive challenges in the marketplace Enrich the companys hiring and training employees Increase technological literacy among employees Provide resources to employees that can help them develop their knowledge and competencies. The MOCK provides information access from each employees desktop.Employees are not constrained by physical geography, unavailable copies, or hours of operation. The portal facilitates both search and browse functions. Employees can locate documents of interest through a keyword search. The MOCK portal helps employees do their jobs better. The portal provides key strategic and tactical information required by employee to support their hurls. There are also savings for the company in delivering the MOCK portal.The portal eliminates duplicate spending on adviser reports, trade magazines, and industry documents across the enterprise by centralizing subscriptions to online databases and electronic journals and negotiating corporate-wide distribution licenses with suppliers. Features have been added to the portal in recent years include 1 . Incorporating Googles Mini Search Appliance 2. Integrating news feeds 3. Creating subject pages MOCK staff also provides end-user customer support to employees.This involves fielding more demanding in-depth research questions from employees, quite a than answering quick reference questions that employees can tardily address themselves. TO ensure the MOCK portal is antiphonal to company needs, performance measures of client satisfaction are conducted regularly. Moreover, MOCK portal tool helps turn information into knowledge by giving workers easy access to high quality and relevant information, and he ability to work with, share, and discuss this information with others, leading to gains in understanding and the ability to put this understanding into action.Chapter 9 Embracing secrecy at the City of H amilton concealment Concerns Recognizing the real concerns of Canadians over how well governments handle and defend the personal information they collect, the City of Hamilton has taken the lead in ensuring that any risks to the inadvertent release and ill-usage of personal information are minimized. Protecting Citizens A citizen, attempting to renew a dog license using the new online service, exposed a serious extraterrestrial being technology vulnerability in the application.By entering an incorrect file number, the user was able to return personal information (name and address) for a different dog owner in the community. Municipal staff reacted swiftly in removing the problem functionality. In the following months, staff from both the municipal Freedom of Information (OFF) Office and the Citys information Technology Services (ITS) division worked with the Office of the Privacy Commissioner of Canada (OPAC) to make the breach public and to redesign and lastly reinstate, new functionality with upgrades to prevent unauthorized access of personal information.Learning from Lessons Technology is just a tool. If is human expression (Hacking, purposeful misuse, an inability to take proper measures, or mistakes in design and implementation) that ultimately results in retirement breaches. Privacy Impact mind The City of Hamilton equip its first ever Privacy Impact Assessment (PIP) to identify any potential privacy risks, before proceeding with a User Adoption and ingestion research project conducted by Master University researchers.The project investigated end-user adoption of the millionth. A portal, collecting data from Web tracking information and personal demographic information from Hamiltonians who agreed to participate in the study. Chapter 10 stand Management and E-Learning The Project Marie Wesley was sitting at her office one day and thought to herself l wish more Of our stakeholders understood what went into creating these documents and how tim e-consuming it is for the company to ensure the accuracy and readability of the information. She put together a proposal and sent it to university Learning Publishers and received $25,000 to develop her e-learning concept. Putting the Parts Together While Marie was at the fitness centre she thought of the concept of a stationary bike, the bike could not function without the other parts. This was similar to her project where she then jotted down capabilities that she needed to complete her project management information systems expertise securities commission experts knowledge about writing for the internet instructional designers and educational experts.Putting Advisors in Place Marie had much work to do. She needed to form her advisory Committee, determine her target audience, get quotes for various phases of schooling f the e-learning tool (and identify those phases), hire someone who manage the project while she wrote the content, determine the timeline for software increment and implementation, and the how to assess the quality of the software throughout the development and implementation phases.Marie searched for companies that were interested in completing the part of the project that she wanted to outsource. She then found one, wizardry Communications. However it was difficult to judge the quality Of Stars work and the capabilities of the designers, as Star provided no work samples to help determine what the possibilities were for the final product. Adding Project Management after(prenominal) much consideration of the risks associated with partial outsourcing versus full service, Marie obdurate to let Star create the first module.